Enhanced Security for Your Banking

SecureNow for Online and Mobile Banking

As cyber threats become increasingly sophisticated, WestEdge Credit Union is committed to staying ahead of the curve in safeguarding your financial security.

Introducing SecureNow – a one-time passcode verification feature designed to provide an additional layer of protection for your online and mobile banking experience. This added security measure helps verify your identity and prevent unauthorized access to your accounts.

Real-Time Fraud Detection

Every login is analyzed instantly using device data, IP address, and location signals to catch threats before they reach your account.

Identity Verification

When needed, we'll confirm it's you with a one-time passcode sent by text or phone call – a fast, secure extra step.

Network-Level Protection

Powered by a consortium of over 10 billion monitored devices, SecureNow draws on shared fraud intelligence across financial institutions.

How to Set Up SecureNow

Starting on June 9, 2026, your Online Banking and Mobile Banking experience will include the NEW security features.

The first time you log in to your account through our website or mobile banking app, you will be asked to set up your verification phone number and choose how you want to receive your one-time passcode (OTP) – text message or phone call.

You will then receive a message (text or voice) on your phone with a 6-digit code. Simply enter the code to complete the login process.

Please make sure we have your current phone numbers on file to ensure you receive the code.

About Your One-Time Passcode (OTP)

Text messages will arrive from short code 36397. Voice calls will come from 678-498-2706. Your 6-digit code expires in 10 minutes – enter it promptly. You can have up to 5 phone numbers saved for code delivery, and you can manage these under Settings > Security & Alerts > Manage Verification Code Delivery in online banking.

What to expect in the first few weeks: You may see more verification prompts than usual at first. This is normal – SecureNow is learning your regular login patterns. The experience becomes smoother after the initial launch period.

How SecureNow Works Going Forward

SecureNow will replace your current security challenge questions. You will only be prompted to enter a one-time passcode (OTP) when the system detects an unusual login attempt, such as from a new device or location. The OTP will be sent to your designated phone number via your preferred delivery method. Simply enter the code to complete your login.

Log in normally

Enter your Logon ID and Password on web or mobile app.

SecureNow checks

The system analyzes your device and location in real time.

Code sent if needed

If something unusual is detected, a 6-digit code is sent to your phone.

Access granted

Enter the code and you're in. It takes just seconds.

WestEdge Credit Union is dedicated to enhancing the security of your online banking. If you have any questions, please call us at 360-734-5790.

Frequently Asked Questions